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Orders placed on boody.com.au are dispatched from our warehouse located in Melbourne, Victoria, Australia. Our warehouse operates Monday to Friday, excluding Public Holidays.

Orders placed on <a class="fr-green fr-strong" href="https://boody.com.au" rel="noopener noreferrer" target="_blank">boody.com.au</a> are dispatched from our warehouse located in Melbourne, Victoria, Australia.
Our warehouse operates Monday to Friday, excluding Public Holidays.

Where is my order being sent from?

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Heads up! You are currently visiting the Boody Australia website. We ship to all of Australia and where Australia Post will allow. To see this list, head over to the Australia Post website here...

Heads up! You are currently visiting the Boody Australia website.&#xA0;We ship to all of Australia and where Australia Post will allow. To see this list, head over to the Australia Post website <a class="fr-green fr-strong" href="https://auspost.com.au/sending/send-overseas/international-delivery-times" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;If you&#x2019;d like to ship outside of Australia, please head to our Global Shipping Policy <a class="fr-green fr-strong" href="https://www.boody.com.au/pages/delivery-policy" rel="noopener noreferrer" target="_blank">here</a> and follow the Boody website link listed below your shipping destination. If your country isn&apos;t listed, please refer to &quot;Rest of World&quot;.&#xA0;Parcels are collected from our warehouse by Australia Post. Once arrived in the destination country, it will be handed over to the local postal service for delivery. The same tracking number can be used to track your order.

Where do you ship to?

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Domestic Orders. From dispatch, your order should reach you within 3-7 business days with Standard Post. With Express Post, this should reach you within 1-3 business days (2-5 business days for WA, NT, and TAS)...

Domestic Orders From dispatch, your order should reach you within 3-7 business days with Standard Post. With Express Post, this should reach you within 1-3 business days (2-5 business days for WA, NT, and TAS).&#xA0;Please note these are only estimates provided to us by the folks at Australia Post, and do not include processing time. For precise information regarding domestic delivery times, please head over to the Australia Post website <a class="fr-green fr-strong" href="https://auspost.com.au/content/dam/auspost_corp/media/documents/domestic-parcels-delivery-estimator.pdf" rel="noopener noreferrer" target="_blank">here</a>.&#xA0;International Orders&#xA0;From dispatch, your order should reach you within 5-18 business days, depending on the destination. All orders are sent via Australia Post International Express Parcels. For precise information regarding international delivery times, please head over to the Australia Post website <a class="fr-green fr-strong" href="https://auspost.com.au/sending/send-overseas/international-delivery-times" rel="noopener noreferrer" target="_blank">here</a>.

How long does shipping take?

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Of course! Once your order is dispatched, you will receive an email letting you know your order is on its way. This email will also contain your tracking number...

Of course!&#xA0;Once your order is dispatched, you will receive an email letting you know your order is on its way. This email will also contain your tracking number.&#xA0;You can also head over to our Self-Service Portal <a class="fr-green fr-strong" href="https://boody-australia.gorgias.help/en-US/ssp/login" rel="noopener noreferrer" target="_blank">here</a> to confirm if your order has been dispatched and to access any pertinent tracking details.

Can I track my order?

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This can be a tricky one! This can be done but will depend on the status of your order. Please contact our Community Happiness Team to provide the new and complete delivery address...

This can be a tricky one!&#xA0;This can be done but will depend on the status of your order. Please contact our Community Happiness Team to provide the new and complete delivery address.&#xA0;If the order hasn&#x2019;t been released for processing yet -&#xA0;Our team will do what we can to make the changes.&#xA0;If the order is already in process for shipment -&#xA0;Unfortunately, we aren&#x2019;t able to make any amendments at this stage. Once you have received your shipping confirmation email, you can use your tracking link to request a redirection with the shipping carrier.&#xA0;Heads up - when choosing an Express Checkout option, such as Apple Pay, Google Pay, Shop Pay, or PayPal Express Checkout, your saved email, payment, and shipping details will be automatically filled in. Therefore, it is important that the shipping address associated with your account is accurate and up to date.

Can I change my delivery address?

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The potential occurrence of import or customs charges depends on the value of your order and the destination country. These charges are imposed by the destination country...

The potential occurrence of import or customs charges depends on the value of your order and the destination country. These charges are imposed by the destination country, and unfortunately, we do not have control over, or the ability to estimate any applicable fees or charges. It is important to note that customs and import fees are the sole responsibility of the recipient of the parcel and are not included in the delivery cost.&#xA0;For further information, we recommend contacting your country&#x2019;s customs service.

Will I be charged duties/customs fees on international orders?

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We offer Free Standard Shipping for orders over AU$60*. Orders below AU$60 will require a $9.95 shipping fee for Standard Shipping. We offer Express Shipping for all orders at a flat rate of AU$14.95...

Domestic Orders (Australia)We offer Free Standard Shipping for orders over AU$60*. Orders below AU$60 will require a $9.95 shipping fee for Standard Shipping.&#xA0;We offer Express Shipping for all orders at a flat rate of AU$14.95.&#xA0;<table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;">Shipping Method </td><td style="width: 50.0000%;">Shipping Cost </td></tr><tr><td style="width: 50.0000%;">Standard Shipping for orders over AU$60</td><td style="width: 50.0000%;">Free</td></tr><tr><td style="width: 50.0000%;">Standard Shipping for orders under AU$60</td><td style="width: 50.0000%;">AU$9.95</td></tr><tr><td style="width: 50.0000%;">Express Shipping</td><td style="width: 50.0000%;">AU$14.95</td></tr></tbody></table> International Orders - Hong Kong SAR, Singapore, South KoreaWe offer Free International Express Shipping for orders over AU$150*. Orders below AU$150 will require an AU$30 shipping fee.<table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;">Shipping Method </td><td style="width: 50.0000%;">Shipping Cost </td></tr><tr><td style="width: 50.0000%;">International Express for orders over AU$150</td><td style="width: 50.0000%;">Free</td></tr><tr><td style="width: 50.0000%;">International Express for orders under AU$150</td><td style="width: 50.0000%;">AU$30</td></tr></tbody></table> International Orders (Rest of World)We offer Free International Express Shipping for orders over AU$200*. Orders below AU$200 will require an AU$40 shipping fee.&#xA0;<table style="width: 100%;"><tbody><tr><td style="width: 50.0000%;">Shipping Method </td><td style="width: 50.0000%;">Shipping Cost </td></tr><tr><td style="width: 50.0000%;">International Express for orders over AU$200</td><td style="width: 50.0000%;">Free</td></tr><tr><td style="width: 50.0000%;">International Express for orders under AU$200</td><td style="width: 50.0000%;">AU$40</td></tr></tbody></table> *To be eligible for a free shipping method, the order total (after discounts have been applied) must be above the minimum threshold.

What are your shipping costs?

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We want to assure you that your products have been handed over to Australia Post, and they will be your primary source for updates and estimated delivery times...

We want to assure you that your products have been handed over to Australia Post, and they will be your primary source for updates and estimated delivery times.&#xA0;We highly recommend signing up for notifications through the provided tracking page, as it will allow you to stay informed about the progress of your order.&#xA0;It is important to keep in mind that Australia Post deals with a significant number of parcels, which may result in delays.&#xA0;If you haven&#x2019;t received any tracking updates within 5 business days after your parcel has been dispatched, please contact our Community Happiness Team so that we can investigate the matter further with the courier on your behalf.

My order is missing/taking longer than expected, what should I do?

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If you are not home when your order is delivered, Australia Post will leave this somewhere safe, if safe to do so, or drop this off at your local post office for collection. Kindly refer to your tracking page for any updates...

If you are not home when your order is delivered, Australia Post will leave this somewhere safe, if safe to do so, or drop this off at your local post office for collection.&#xA0;Kindly refer to your tracking page for any updates.&#xA0;If there is still no sign of the parcel, please contact our Community Happiness Team so we can investigate further with the courier. Rest assured, here at Boody, ensuring our community receives their products is of the highest importance to us.

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

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We’re terribly sorry that the delivery of your order hasn’t been as seamless as we’d expected it to be. Please contact our Community Happiness Team so we can investigate further with the courier and organise a replacement...

We&#x2019;re terribly sorry that the delivery of your order hasn&#x2019;t been as seamless as we&#x2019;d expected it to be.&#xA0;Please contact our Community Happiness Team so we can investigate further with the courier and organise a replacement. Rest assured, here at Boody, ensuring our community receive their products is of the highest importance to us.

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

If your question isn't covered, we'll kindly invite you to fill out our Contact Form, and someone will be in touch with you soon to assist.

We're here to help 9am - 5pm, Monday - Friday (Sydney time, excluding Public Holidays).

To speak with one of our Customer Happiness Team members, please select "Request A Phone Call" as your enquiry subject via our Contact Form, and include your phone number and a brief description of your enquiry.

Shipping & Delivery