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Boody Australia

We want to assure you that your products have been handed over to Australia Post, and they will be your primary source for updates and estimated delivery times.&#xA0;We highly recommend signing up for notifications through the provided tracking page, as it will allow you to stay informed about the progress of your order.&#xA0;It is important to keep in mind that Australia Post deals with a significant number of parcels, which may result in delays.&#xA0;If you haven&#x2019;t received any tracking updates within 5 business days after your parcel has been dispatched, please contact our Community Happiness Team so that we can investigate the matter further with the courier on your behalf.

We want to assure you that your products have been handed over to Australia Post, and they will be your primary source for updates and estimated delivery times. 
We highly recommend signing up for notifications through the provided tracking page, as it will allow you to stay informed about the progress of your order. 
It is important to keep in mind that Australia Post deals with a significant number of parcels, which may result in delays. 
If you haven’t received any tracking updates within 5 business days after your parcel has been dispatched, please contact our Community Happiness Team so that we can investigate the matter further with the courier on your behalf.

My order is missing/taking longer than expected, what should I do?

Shipping & Delivery

What payment methods do you accept?

What currency is the pricing on your website?

How can I use a promotional code?

I can’t use a promo code I received, what should I do?

How do I pay using a gift card and/or store credit?

Why was I charged twice when purchasing through the website?

Payments

What is your Exchange/Return Policy?

Can I return a Bra?

Can I return a Sale item?

Are returns free of charge?

How do I exchange or return an item?

What do I do if I have a faulty Boody product?

I returned my item(s), how long does it take for my exchange/return to be processed?

How can I track my return?

Can I group two or more orders under the same return?

I have an issue generating my return label, what should I do?

Returns, Exchanges, & Refunds

I haven’t received my order confirmation, what should I do?

How can I check my order status?

One of the items I received is incorrect and/or missing, what should I do?

Can I change or cancel my order?

Orders

Where is my order being sent from?

Where do you ship to?

How long does shipping take?

Can I track my order?

Can I change my delivery address?

Will I be charged duties/customs fees on international orders?

What are your shipping costs?

I missed my delivery/my tracking has updated to “delivered” but I cannot locate my parcel, what should I do?

My tracking has updated to “damaged in transit” and/or is being returned to sender, what should I do?

What is the Goodness Corner?

How do I join the Goodness Corner?

What are the three tiers?

Goodness Corner Terms and Conditions

How do I redeem Comfort Coins?

How can I earn Comfort Coins?

How do I track my Rewards History?

How does Refer A Friend work?

How does the Upload A Receipt function work?

Can I transfer my coins between stores?

Can I update the email address associated with my Goodness Corner account?

The Goodness Corner

What is Boody sizing like?

Underwear Size & Fit

Bras & Bralettes Size & Fit

Clothing Size & Fit

Lounge & Sleepwear Size & Fit

Unisex Sweats Size & Fit

Socks Size & Fit

Baby Size & Fit

Size & Fit

How do I find out the fabric composition of a Boody product?

How do I wash my Boody?

How do I wash my Boody Period & Leak-proof underwear?

Helpful Tips: Washing Padded Bras

Helpful Tips: Panty Liners

Helpful Tips: Removing Universal Label

Product Care

Can you tell me about Boody?

What are the benefits of bamboo?

Can you tell me more about your fabrics?

Where is Boody made?

Sustainability & Ethics

Can I find Boody in a store?

My question isn’t covered!

General

My order is missing/taking longer than expected, what should I do?Updated 19 days ago