I can’t use a promo code I received, what should I do?Updated a month ago

We’re sorry you’re having trouble redeeming your discount code! 

Kindly note that: 

• Only one (1) discount code can be redeemed per order.
• Discount codes cannot be redeemed in conjunction with other promotions, discounts, or vouchers.
• Discount codes may have certain conditions associated with them. These conditions may include a minimum purchase amount, specific items, set timelines, usage limits, etc. 

To ensure you receive the discount associated with the code, kindly adhere to these conditions. The Terms and Conditions are always listed in the email, or on our Promotions page.

If you have followed all the conditions mentioned above and still encounter an error message when attempting to use your code, please take a screenshot of your cart, including the code you are trying to redeem. Send this through to our Community Happiness Team and we'll investigate this for you!